This Privacy Policy describes how KAYA (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.kaya.qa (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law in Qatar.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
•Contact details: including your name, address, phone number, and email.
•Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
•Account information: including your username, password, security questions, and other information used for account security purposes.
•Customer support information: including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
•Companies who support our Site and Services, such as payment processors, customer support services, and fulfillment partners.
•Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
How We Use Your Personal Information
•Providing Products and Services: We use your personal information to provide you with the Services, including to process payments, fulfill orders, send notifications about your account, purchases, returns, exchanges, or other transactions, and to create, maintain, and manage your account.
•Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing emails, text messages, or showing you advertisements for products or services.
•Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent or malicious activity.
•Customer Communication and Service Improvement: We use your personal information to provide customer support and improve our Services, to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services, including to remember your actions and preferences, run analytics, and better understand user interaction. We may also permit third parties and service providers to use Cookies to better tailor services and advertising on our Site.
You can choose to set your browser to remove or reject Cookies, but keep in mind that blocking Cookies may cause certain features and functionality to work incorrectly.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
•Vendors and Third Parties: For contract fulfillment purposes, such as payment processing, shipping, customer support, and analytics services.
•Business and Marketing Partners: We may share information for business, marketing, and advertising purposes with third parties, who will use your information according to their own privacy policies.
•Legal Compliance: We may disclose your information to comply with legal obligations, respond to subpoenas or court orders, or protect our legal rights.
•Business Transactions: If we undergo a business transaction, such as a merger or acquisition, we may disclose your personal information as part of the transaction.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to access, correct, delete, or limit the use of your personal information. You can also withdraw your consent to our processing of your data at any time.
For any inquiries or requests, please contact us at info@www.kaya.qa.
Security and Retention of Your Information
We take reasonable steps to protect your personal information, but please be aware that no security system is impenetrable. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child, please contact us to have it deleted.
Complaints
If you have concerns about how we handle your personal information, please contact us at info@www.kaya.qa. If you’re not satisfied with our response, you may file a complaint with the relevant data protection authority in Qatar.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
